At Kgalo, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

Information We Collect

We may collect the following personal information when you interact with our website, request a quote, or engage our services:

• Full name and company name (if applicable)

• Contact details: email address, phone number (e.g., WhatsApp)

• Billing information and payment details

• Delivery address (for physical products)

• Project-specific information (e.g., website preferences, design briefs)

• Communication preferences

• Any additional information you voluntarily provide in messages or forms

How We Use Your Information

Your personal data is used to:

• Respond to inquiries and provide quotes

• Process orders, deposits, and payments

• Deliver digital services (e.g., website design, logo creation, social media setup)

• Provide customer support and project updates

• Communicate important information regarding your order or project

• Improve our website, services, and client experience

• Comply with legal and regulatory obligations

Data Protection

We take data security seriously. Your information is securely stored and accessed only by authorised team members. We do not sell, rent, or share your personal information with third parties except where necessary to fulfil your service, including:

• Trusted payment processors (e.g., credit card, EFT verification)

• Couriers or delivery services (for physical products)

• Domain registrars or hosting providers (when setting up your website)

• Legal or regulatory authorities, if required by law

Cookies

Our website may use cookies to enhance your browsing experience, analyze site traffic, and remember preferences. You can adjust your browser settings to disable cookies; however, this may affect certain website features.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to legal or contractual obligations

• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or record-keeping purposes).

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any privacy-related questions, concerns, or requests, please contact us:

Email: info@kgalo.co.za
Phone: 083 321 6833